The robots have taken over!
This time I tried sending the request about correcting the book price to the email address I had been given by customer support, and received the identical reply.
My next step is the following email:
I have tried via two different methods to contact you and received the identical automatically generated reply both times, which I’m afraid doesn’t begin to address the question, which is actually quite straightforward. I don’t want to repeat the question in this email in case I get the same reply a third time. Please let me know how I can get my query to a real human who will read it and respond.
Thank you for your attention to this.
I am still trying to get the UK price of Last as long as you want in bed on Amazon.co.uk corrected from its present £19.00 to its intended price of £9.97. Meanwhile the US edition of Last as long as you want in bed is correctly priced at a mere $14.97.
If the techniques in the book make you a better lover, and I have verified personally that they do, the book is worth ten times that or more. People will pay way more than that just to go on a weekend seminar to learn something far less life changing. But clever marketing is not something I want to spend too much of my time on as it’s less interesting to me than other projects I have on the go. Therefore I am just putting it out there at a competitive price.
To contact Amazon is very difficult. You go through the usual maze on the web site of ‘Contact us’ leading to lists of FAQs leading to forms requiring various data input until you finally get to a choice between internet chat, another form or phone.
Internet chat produced a promise that someone would get back to me within 24 hours. They didn’t.
Next day I tried phone. The lady was very attentive and intelligent and understood exactly what the problem was. It’s not her department though, so she sends me an email with the correct link.
I click the link and give all details of the problem, including that the publisher notified the correct price back in January and that this can be verified with the printer. An email comes in reply: “It is a fundamental principle of UK and EU competition law that a retailer is free to set its prices. We always make pricing decisions independently and we therefore would not agree to any direction from any third party on pricing.”
This is of course asinine, and there is no way of replying to the email.
I’m still working on the problem.